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KM
Kholo M

1 reviews | Active since Jan 2025

26 Jan 2025, 03:29

Poor customer service - Would not recommend the online platform

Ordered a mirror on Makro online in December of 2024 which was delivered to me already broken as I had asked the delivery man to unwrap the mirror so I could check it before he left. The delivery man made a call and took the mirror with him explaining that a return would be logged and a new mirror would be delivered to me. This was on the 11th of January 2024. I still have not heard back from Makro. I've called in 3 times and every single time I've called in I'm told that the order will be cancelled on their side and a refund will be processed as I can't log it on my side because the order status still reads as "dispatched". Sent an email and a follow up with no response. Not interested in getting the replacement mirror from them at this point and still struggling to get some sort of feedback from them let alone my refund

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KM
Kholo M's update08 Feb 2025, 14:14
Reviewer Update
Back again because still no resolution on the status of my refund. Followed up countless more times after my review and keep getting told that they're waiting for feedback from the third party delivery company to confirm that the product was returned to the marketplace seller before processing my refund. I don't understand how that has anything to do with me because I am not contracted with the delivery company. Today I was put through to a makro marketplace agent when querying on whatsapp named Phumzile who didn't even bother getting more information on my query. Instead I received a response saying my order is on its way which has already been explained. She then proceeds to close off the query because when I responded to the whatsapp response explaining for the 98th time why it still reads as "on it's way" on their own system (despite it being already returned) the whatsapp chat re routed me back to the home page. This has been so frustrating and the empty apologies are of no use to me if they don't come with confirmation of a refund. The private response to ky initial hello Peter review was just as unhelpful.