Poor customer service - Unresponsiveness

I purchased 3 bottles of Nescafe Espresso online on March 4th, and the parcel was delivered on March 7th. When the courier delivered the package, both of us immediately smelled coffee. All three bottles were broken, and the box was filled with coffee and glass shards.

I submitted a return request on March 14th, as that was the first available option to report a query online.

I have sent emails with photos to ***, ***, and ***. Additionally, I contacted them via WhatsApp as instructed on their website, but I have not received any response.