Poor customer service, so much of confusion, and very unprofessional

Waiting 2 weeks for my order. And not happy... The item i purchased was supposed to be a gift during a year end party. I did an online purchase-and the item was to be transported to a pickup point. On the 5th day (the day it should have arrived) I got a couple of sms's, which first stated that its ready for collection at a store, which was not the pickup point I had selected during the purchase. Then another sms stated that this was a mistake. The next day I then got a call to say that the pickup point is no longer in use by the couriers and that my parcel is stuck at courier warehouse (DSV). Very disappointed with this purchase. After a few more days they said that they will deliver to my door, asked for my address, and i supp**** it and confirmed it with the agent. To my astonishment, they damn drove to another address they had on their system, which was incorrect. Now i confirmed the address once again, and I am still awaiting delivery. I sent an email to Makro, and I also did not get a response. Poor customer service, so much of confusion, and very unprofessional.