Poor Customer Service / Online Returns are a major issue

Return logged 29-03-2023, One message was received on 30-03-2023 and nothing more

Out of its turnaround time I don't care what supplier you are waiting for, this item was fulfilled by Makro's website and i expect a return and refund to occur ASAP

RT#***5 Your request (***) has been responded to by our support staff.