Poor customer service on refunds.

I placed and paid for the order on the 3rd June 2023, a week later I had to call because of no delivery, the call centre agent told me the order was cancelled due to stock unavailability. On the 11th June 2023, I sent an email to get the cancellation communication in writing and for my refund to be processed and this was responded to with the cancellation confirmation, see the email content below.

Dear Makro Customer

This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this.

If your query relates to: store opening times or store address please refer to our website at www.makro.co.za.

Please know that we are doing all we can to get back to you soon and we appreciate your patience.

Regards

The Makro Customer Care Team

On the 14th June this email address *** sent me to confirm a method of refund. I responded with my banking details, proof of payment on the same day. Dear CIKIZWA MPUNTSHA Your refund request ***7 has been successfully refunded. You are able to view the status of your request in your returns history Please note, the refund may reflect on your bank statement on the day you made the purchase

What happens next? Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working days to reflect. Should you have any questions please do not hesitate to contact us on ***or read our returns policy . Thank you for shopping at Makro.

Still no refund, no help from the Head Office; I was put on hold to speak to a "complaints manager" for 20 minutes until I dropped the call.