Poor customer service on faulty refrigerator from Makro Online

I recently purchased a Hisense refrigerator online from Makro. They delivered it and the fridge was scratched on one side. I contacted the customer service online and they took long to reply and by that time the fridge was faulty and ice build up was happening in the main compartment. I tried to defrost it and restart to see if it would fix the problem but it did not. When they finally called they offered to remove the refrigerator and at some point bring a new one. I asked them how I was supposed to keep my food cold and frozen while I waited for them to bring a new one. I asked that they bring a new one the same day they took the old one away. The guy said he would call me back. I told him to send a tech to confirm that the fridge was faulty and we would go from there. If it was truly faulty they could swap it out but on the same day.

The tech came and wanted to tear it apart and replace some parts. I declined and told him that if the fridge was faulty, since it was new, they needed to do what they said and replace it.

Since then I have sent several e-mails to the person handling the case and have gotten no reply.

I would advise strongly against buying appliances from Makro online shop. The customer service is terrible.