Poor customer service on damage goods

On 14 June 2015 I bought a Russell Hobbs kettle from Makro Polokwane. One 23 August I took the kettle back to Makro as it was no longer working. Even though there is a 1 year warranty on the product they said that they need to send it for repairs as it is older then 1 month. After 3 weeks they contacted us to collect the kettle at the store. I refuse to take the kettle as it was in a very bad condition and looked older then my Russell Hobbs kettle of 6 years that was at home. I am shocked at the way a big company like Makro handled their customer complaints and since I phoned the branch and complained to one of the Product Managers a month has passed and still no action or improvement in their service.