Poor customer service offered at Makro Arbour Crossing

Today I went to Makro Arbour Crossing in Amanzimtoti, I was accompanying my mother who is a pensioner as she wanted to open a credit card facility with Makro, there was no one servicing the Credit desk when we arrived at 11:00, a lady at a different desk got on the landline phone and notified someone that there were customers waiting at the Credits desk, after waiting for more than 15 minutes a lady appears and without any apologies offered for keeping us waiting gets right on with business, when I asked her why there was no one at her desk for so long, boldly she says "I was on break", asked her for her name she said it's Kaitlin, I asked to speak to her manager she said she is not in today, asked her what her manager's name is and she gave me the name Evan. I find it odd that such a big company like Makro can be so negligent at servicing their customers and making sure that there is a person available at every desk at all times and teaching their staff proper customer service etiquette. I am bitterly disappointed.