Poor Customer Service (Non-delivery of online purchase)

On 30 November 2019, I made an online purchase (order number MAK***. It is 19 days later and I'm still waiting for the delivery. On 16 December 2019 I called ***to enquire about the delivery and I was told the matter is now escalated, with a turnaround time of 48 hours. Today, I called again to find out the latest and I was told Makro at/around Carnival City is supposed to arrange a delivery to my house. I was told Lindiwe did write an email enquiring about the delivery. I requested the telephone number of Makro at/around Carnival City so that I can phone them directly. I have tried phoning this number ***), given by the call centre agent, and below is the number of times I called the number, without it going through: 1. called at 08h16; 2. called at 08h24; 3. called at 08h37; 4. called at 08h48; 5. called at 09h01; 6. called at 09h04; 7. called at 10h52; 8. called at 11h50; 9. called at 15h12; I must say it is extremely frustrating to be the only one bothering to pick up the phone and follow-up on my order. Makro has not on any single day bothered to call me and provide me with an update on the status of my order. Despite stating that the order will be delivered in 7-10 working days, it is now 19 days later and I'm still waiting. All I can say is that your online service is really pathetic and leaves much to be desired.

On 22 December 2019 ) I spoke to Anthony, who I was told is a manager but he was not helpful at all. I called the call centre around 09h12 and requested to speak to the manager and I was referred to Anthony, who promised to follow up with the shop that's supposed to deliver and call me back in 30 minutes or so. Two (2) hours later, Anthony had not returned my call and I picked up the phone and called again. I demanded him to provide me with the contact details of his line manager as he has failed to keep his promise.