Poor customer service Makro Woodmead and Makro care

On 13/7/2019 I logged a complaint with regards to onions which were rotten. From the outside all looked very good. Most of them were rotten. On 15/7/2019 Doctor Moyo acknowledged receipt of my e mail. Same day Makro card number was requested which I provided. On 15/7/2019 Doctor Moyo acknowledged receipt, confirmed that matter was escalated to the relevant superiors at Woodmead store. 22/7/2019 no response to my follow up. On 22/7/2019 again no response to my follow up. On 1/8/2019 no response to my follow up. I think that Makro just don't care. Maybe the e mail address must be changed to " ***". Makro service sucks and so does the responsible parties that should have responded to me.