dK
derek K
1 reviews | Active since Dec 2012
12 Feb 2021, 12:27
POOR CUSTOMER SERVICE MAKRO!!!
I bought a freezer, but made it CLEAR that they Must call me before delivery,so that I can be there!!! True to Makro, I got a call from our security that they were at my place to deliver! No phone call!!!! Do they expect me just to be there for them?? Ps dont EVER shop at Makro if you are expecting one of their sales staff to offer you help??!! That does not happen!!!!!!
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Replies (2)0
Replies (2)
Makro's replyOfficial
12 Feb 2021, 13:19Good day Derek,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Feb 2021, 13:19
Official
Good day Derek,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
dK
derek K's updateReviewer Update
12 Feb 2021, 14:05And then... they unpack it,and leave all the packaging ******* for me to dispose of??????.they say they dont take it away????
dK
derek K's update12 Feb 2021, 14:05
Reviewer Update
And then... they unpack it,and leave all the packaging ******* for me to dispose of??????.they say they dont take it away????