Poor customer service: MAKRO

On the 27 Sept 2023 I bought a Toshiba 14 place dishwasher on line for the, from MAKRO to the amount of 5499. In placing the order it showed that Makro hd one available. On the 3 Oct 2023 I received a sms saying that my order is delayed due to "high order volumes" No further correspondence took place up until the 12 Oct 2023. I called and enquired about the order and was told it will be escalated. On the 13 Oct I received a call from MAKRO telling me that the order will be cancelled because they dont have the specified appliance in stock. On asking why after indicating they had it in-stock I was informed because they tried to out source the order and could not find a appliance. I was then told that refunding will take 14 working days. At the end this whole mess of bad customer service will take a month. MAKRO having the money payed and possibly getting interest on the money. Plain poor service with no customer care.