Poor customer service in resolving queries:Makro

Makro needs to review their return policy on books ..we bought a wrong book twice and we are stuck with them for a great 8 learner. The first book bought we logged a return online and it was accepted by Thabo later on I was told that I should go through their return policy.We immediately upon receipt of the book that it was wrong logged a return and bought a second book which was also wrong ,we kept both books in original packaging and it really doesn't make sense because with the current economic state ...cost of living and you get this it is truly unfair and I also feel ****** because I was told the courier will come fetch the book and suddenly the policy comes into place.i can understand about the second book as I was then aware of the policy.

I previously also bought shoes and never wore them for more than 6 months and when I started wearing them I notice the one had me struggling to fit in only late I checked the shoe and one was a 6 and the other 7. I went back to makro wonderboom spoke to few people Hazel was one of the people and they refused to change or refund them for me. 1. Merchandising did not do their job 2.The teller also failed to check if it's a pair.

They could have just taken one shoe and replaced it because they couldn't have sold them if their merchandisers are doing the right job.

It's truly not my fault and I wear uniforms more than I wear my other clothes ,then there was Covid ..the lockdowns where could I have gone to wearing those shoes. Some managers are truly companies losses than gains