Hellopeter
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BS
Ben S

1 reviews | Active since Mar 2009

08 Nov 2022, 09:40

Poor customer service in logging return

I placed an online order of a Keter product which turned out to be of really poor quality. I tried to log a return and the order reflects as 'not yet delivered' so I cannot return it, but the 14 days return policy is ticking. Called the call centre to update the order and got a ref. Following day I received an email stating I should do this online. I responded asking order status to be updated. I have had no response.

0
Replies (2)
Makro
Makro's reply08 Nov 2022, 11:32
Official
Good day Ben,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team 

Best regards,

BS
Ben S's update09 Nov 2022, 10:02
Reviewer Update
Thank you for your generic reply to meet SLA. However no one has contacted me yet so that previous reply is empty.