Poor customer service from Makro Online

This has to be the most *********** and inefficient online site in the country. The incorrect products were delivered. Whilst I understand that the products were supp**** by a 3rd party, as a customer I do not care, you have chosen to run a market place under your name, I ordered from yourselves, not your 3rd party vendor. The products were collected by the courier quickly once I logged the return but then that's when the issues started. My account reflected only 1 of the 2 items was being refunded, both were returned. I called the call center, they confirmed both would be refunded. My returns log advised me that the items had been received and the return would be processed in 4 to 5 business days, it took another week before I received an email to advise that the return has been processed, but for only one of the 2 items and that I would need to wait a further 7 to 14 business days for the refund to be processed. Remembering that this was their error in the beginning. Unacceptable service.