Poor customer service from Makro online

Hi i purchased from makro online and sent the item to the locker nearest to home. I have been to the locker 3 times in 48 hours with no luck the screen is faulty. I have contacted the makro customer service which is highly disgusting i had to call in a number of times and had once the call center agent cut the call on me i have a two ref no.for my last few calls. I have asked to speak the call center supervisor and told twice they not available or no one is on the floor And was asked to contact dsv directly