POOR CUSTOMER SERVICE FROM MAKRO.

I purchased a Defy top loading washing machine from Makro Cornubia. The Defy warranty was 2 years. I took a further 3 year extended Makro warranty. I have had various problems with the machine and they have been resolved. My recent preoblem started when i called Makro customer care on 20th January 2025. After a week a technician visited my home on Monday 27th January , his name was Cooks, to establish the problem even though their email says 3 days. We are now 10 days later, and after repeated calls to customer care, getting the manager of the branch involved i have NO information, no feedback, no idea of what's happening, for all i know Cooks has left the country. I just want answers, I want my machine fixed and running as per manufacturers specs as I bought it and it's really that simple but that difficult. It's now 10 day