Poor customer service from Makro Cornubia Durban KZN

I recently bought a monopoly ultimate for my daughter 16 December 2022 online Makro Cornubia. They apparently didn't have stock but informed later that they would refund my money. It's two months later 🤷 I phoned them on numerous occasions but still no refund. They apparently escalated the matter but still no refund 🤷 They have very poor customer service, their emails apparently full, I don't have any alternative to phone their consultants, email their customer care. I don't recommend anyone buying from them online, it's seems our complaints falling on deaf ears 🤷. My money is floating in their finance department 🤷 lies upon lies from their consultants 🤷 it's takes 30 minutes to reach any available consultant to get no action from anyone 🤷