Poor customer service from Makro and staff!

I had ordered a fridge to be delivered to my apartment on the 12th of January 2019. Understandable it takes 8 to 10 working days,but i had called in numerous times asking if the fridge could be delivered in early,I then received different stories from various agents, some claiming to help by saying they'll definitely get back to me(which they didn't) while others either straight up telling me that I have to wait 7 - 10 business days or telling me that the fridge has left the warehouse and there is no way they can help me. I have phoned in earlier and spoken to a lady of the name of Nebo, she started off with saying that someone will get back to me today but after explaining that too many people have said that before she then went and spoke to an agent to give me a call by 3pm, whether that happens or not I don't know but what i can say is the service received from Makro and its staff was unlike i've ever seen before, I am very disappointed at there service. I've been living in an apartment without a fridge for over 2 weeks its such an inconvenience .