CM
Customer M
1 reviews | Active since Jun 2025
22 Jul 2025, 08:40
Poor Customer service - Faulty washing machine. So Hisense issued them a
Poor Customer service - Faulty washing machine that need replacement. So Hisense issued a Refund Form for Deliver and collect. So that l can get a new Washing Machine. Instead of them doing their work . They just forward the Form to me. Called and asked them what em l expected to do. Unfortunately l was not helped. So l received a call from Hisense and they told me Makro was not suppose to forward that Form to me. It was for store processing. All l can say Makro cares about sales only. If you buy something with a fault. You will regret it. The back and forth, Yoh its draining and costs you more.
Helpful (0)
Replies (4)0
Replies (4)CM
Customer M's updateReviewer Update
01 Aug 2025, 12:33This is beyond poor service — it’s negligence.
Makro, you happily take customers’ money, but when it’s time to resolve issues, you vanish. Absolutely unacceptable.
People, avoid Makro
CM
Customer M's update01 Aug 2025, 12:33
Reviewer Update
This is beyond poor service — it’s negligence.
Makro, you happily take customers’ money, but when it’s time to resolve issues, you vanish. Absolutely unacceptable.
People, avoid Makro
CM
Customer M's updateReviewer Update
01 Aug 2025, 15:36I am extremely disappointed with the service I am receiving. One of your managers assured me that my washing machine would be delivered today — yet no delivery has taken place.
To make matters worse, I have been trying to call for an update, but no one is answering my calls. This is unacceptable.
I expect an immediate update on my order and a clear explanation for the misinformation I was given. If this issue is not resolved urgently Your *** did not respond to my follow up email.
People Avoid Makro. People Avoid Makro. People Avoid Makro
People Avoid Makro. People Avoid Makro. People Avoid Makro
CM
Customer M's update01 Aug 2025, 15:36
Reviewer Update
I am extremely disappointed with the service I am receiving. One of your managers assured me that my washing machine would be delivered today — yet no delivery has taken place.
To make matters worse, I have been trying to call for an update, but no one is answering my calls. This is unacceptable.
I expect an immediate update on my order and a clear explanation for the misinformation I was given. If this issue is not resolved urgently Your *** did not respond to my follow up email.
People Avoid Makro. People Avoid Makro. People Avoid Makro
People Avoid Makro. People Avoid Makro. People Avoid Makro
CM
Customer M's updateReviewer Update
05 Aug 2025, 09:23 After a long battle with Makro, I finally received a credit note — but it’s only store credit. What’s funny (and frustrating) is that they can’t refund my money. Now I’m stuck with the burden of having to go back and buy another washing machine, when they could have simply refunded my money back to my account so I could purchase elsewhere. Honestly, after this poor customer service, I no longer want to buy anything from Makro
CM
Customer M's update05 Aug 2025, 09:23
Reviewer Update
After a long battle with Makro, I finally received a credit note — but it’s only store credit. What’s funny (and frustrating) is that they can’t refund my money. Now I’m stuck with the burden of having to go back and buy another washing machine, when they could have simply refunded my money back to my account so I could purchase elsewhere. Honestly, after this poor customer service, I no longer want to buy anything from Makro
CM
Customer M's updateReviewer Update
05 Aug 2025, 11:49 Thank you for the update. I appreciate your assistance and will wait for your feedback.
CM
Customer M's update05 Aug 2025, 11:49
Reviewer Update
Thank you for the update. I appreciate your assistance and will wait for your feedback.