Poor customer service

I bought a Midea 13kg washing machine on the 15th of September 2022 which was delivered in 2 days. On the 27th of September 2022 the Machine started leaking and I called I'm to report it as it was on 6 month warranty. I was told someone contact me so that a technician can come out and have a look at it. I was aaited no one called me I had to call back again. I was told my call will be escalated. On the 4th a lady from Madiea contacted me via watsapp and asked me to send her a video. I did that and she told me she will get a technician to call me so that he can come out. On Friday the 7th of Oct 22 I contacted the lady ...who didn't even give me her name she said she find out and. Guess what she did not contact me again. On the 8th of October 22 I contacted Mackro again and they said they will get me again. THIS is Very Very Poor customer service and I expected much better.

Unhappy customer