Poor Customer Service

We would like to express our dissatisfaction with the services we received from Makro Centurion. We placed an order and payment was made on 05 December 2019 with en expectation of receiving the goods, but unfortunately 7 days later we have not received the goods. We are being taken from pillar to post and been told about the warehouse. To add on to the poor service, their communication is on level zero. We are only told about the warehouse when we do a follow up, there has never been a point where they willingly inform us on whats going on. We have done the part of our deal by making the payment but Makro Centurion is not meeting their obligation by delivering the goods.