Poor customer service

Item: Makro
Rating: 1
Author: veronica N

I handed in my Milex Air fryer 13/9/2020. After numerous follow up from my side eventually they called and I paid the repair fees 2/10/2020. Up until today I still have not received my item. I called Makro once again and I was told they will go and pick it up 8/10/2020. What type of service is this to wait almost 1 month for the item to be repaired. I have sent an email and also have not received any response on my mail sent to them.

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Replies (1)

Makro's replyOfficial

07 Oct 2020, 12:36

Good day Veronica,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 Oct 2020, 12:36

Official