Poor customer service

Makro customer service in Woonderboom has the poorest service ever. I called their call center number ***, the machine put me on hold for 23 minutes, saying I'm number 2 caller to be assisted in 2 minutes which took 23 minutes. I hanged up called again, waited for 16. The third time I waited for 13 then a lady by the name Lerato answered, I asked her to help me with my online order she just said ok, then put me back to the machine again where i waited for 11 minutes before hanging up. Lerato the least she could have done is to tell me hold on I'm putting you through to them, then I would have explained my frustration to her. I hope you guys do better next time, what's the point of having call center if you don't answer and assist customers.