POOR CUSTOMER SERVICE

In November 2018 we bought-among other-a SS 7-piece Manor text patio set online at Makro. The items was booked out of the Montagu store on January 3, 2019. On August 8, 2019 I informed Makro via email that 2 of the chairs have torn loose and started to disintegrate -with pictures. I have tried to enquire what needs to happen, but to no avail. Every enquiry, bar one, has been answered with the following response from Thlologelo Makukule: “We apologize for the late response and for the inconvenience caused. We have advised our store and we will revert feedback.” The only different response I received was an email informing me. To take the chairs to the Montague Gardens store for assessment. I. Rep**** that that will be difficult, as we stay about 450km from SAID store, to which I was informed that I need to courier the chairs to them on my own account. Seeing as I need to drive 230km just to get to a courier company, and pay the courier cost for a bulky package, this would amount to a large amount. Despite numerous emails, I have not received any response. I am now forced to make this matter public, as Makro does not respond to my emails. This is the worst possible after sales service, and I wouldn’t recommend Makro, and especially Marko Montague Gardens and Makro online, even if they are the last retailer left on earth.