Poor customer service

Horrible experience with Makro and their suppliers. On the 22nd of May 2023 I made an online purchase, a week later I followed and the status of my order changed to order delivered to customer and that is not the case. I asked where is the proof of delivery that I signed and the agent could not answer me. I called in the contact centre and was told that the matter will be escalated to date nothing has been done not even a single call or email to let me know that they are still working on my request. I have been calling Makro contact centre and being put on hold, or drop my calls, so I decided to go a Makro store on the 10th of June and was connected to the supplier and I requested for a refund. The supplier promised to process the refund and to date nothing has been done yet. No absolute care for customers. I would not recommend online purchase with Makro