1 reviews | Active since May 2015
POOR CUSTOMER SERVICE
I placed a order via the Makro app on 30 July 2023. I purchased a microwave and a gas burner. I received the microwave on 31 July 2023 and the gas burner was supposed to be delivered to me.
I have sent 3 emails to ***, 3 emails to ***, and made 3 calls to customer service - ***.
I have not received a response to any of my emails.
When I called customer service the first and second time, i was promised that the matter will be escalated and i will receive feedback. My third call to customer service was dismal. The consultant's solution was to cancel my order and i should purchase the item else where.
This is pathetic customer service and it should not be the customers issue if Makro is obtaining the online item from a third party, Makro should be a priority client for the third party supplier.
Call me urgently for my refund if the item can not be delivered today.
***
You sent me a message on 4 August stating you will get back to me with feedback and still more lies and poor service.
Give me confirmation that my refund is being processed NOW or I am going to report this to the Office of the Consumer Goods and Services Ombud.
You sent me a message on 4 August stating you will get back to me with feedback and still more lies and poor service.
Give me confirmation that my refund is being processed NOW or I am going to report this to the Office of the Consumer Goods and Services Ombud.