Poor Customer Service

After having just written a fantastic review of the service I received from the AA, I am now soured by the rather pathetic customer service I have received from Makro. I have bought a faulty appliance (Hisense Gas Stove) from Makro who have now advised that they cannot help me as their supplier does not cover that particular part in his warranty. Makro sent me an email advising me to phone the Bloemfontein store to get a number for their supplier so that I can purchase a new part directly. Why Bloemfontein I do not know, as in all my correspondence with Makro, I advised that I had bought the stove from their Germiston store. And to add insult, in the email they have spelt both my first name and surname incorrectly! This simply demonstrates their total lack of care for their customers.