Poor customer service

Makro customer service is the worst, I bought a chest freezer and it was damaged upon its arrival, I called to inform them about this matter and they told me I should wait for my delivery status to update so I can log the return on their website which I waited 5 days to be updated fine a log my return till now no one is contacting me or updating me about when are they going to collect my order everytime I call them they tell me I should wait 48hrs for the update in which no update come through within that 48hrs