Poor customer service

My horrible experience with makro , makro is a big brand but I believe they hired *********** employees and the marketing is doing false advertising online, I bought my first order online with a combo advertised on their Platform, and the second because of their combo special they claimed to have been running, I've always bought my sups and stuff at takealot they pro's efficient ton time your products get to you, my worst experience of all , I got ****** one of my product I bought with my own hard earned money, and they claimed that it has been dispatched and they can't provide prove that it has been dispatched. I wrote a review on hello Peter only then i got makro's attention none the less still not solving the customer complaint but defending themselves, I was called by a stuff who didn't further did her investigation before calling me what could have occurred in this incident, who was lying to me , telling me about the current combo special that they where running and could be false advertising again to people cause what u get free was also out of stock,and not the one I bought , she told me that it was one order and it was dispatched as one order and it's impossible that the order was missing but she will return to me, and then I told her I received order with two products and the invoice was showing three items but received two ,I told her in my order I received two there is two orders dispatched,she said to me there is two orders u have recieved, they will call courier and find out and turn around time to return to me will be on Tuesday the 13th August after my order didn't arrive on time and after i wrote two reviews , this is the third , i wheres operations and they never even chiped in after two reviews maybe they having coffee at star burks . since courier they not working on weekends she called me on Saturday , came back to me Wednesday they gave me a call 🤙 the staff member confirmed to me when she returned to me that , when she did she ,told me that them at new market they dispatched two ✌ items which is fast grow amino and a mass builder, while the first that called said three items where dispatched, from new market there was an order that was coming from other makro that was supposed to be dispatched to me by the other markro and i confirmed to her i recieved an invoice with one item that i didnt get , tactically i was supposed to receive three order cause i got three three invoice, but got two , she then said she doesn't know they at new market did their job , (wow).so tactically there was supposed to be three orders I told her that I received one invoice with that one products, she said no the other markro didn't do their job , unacceptable behavior cause she was supposed to take initiative to go extra mile to fix the mess done , i would advice markro to do an ibt transfer of stock and send it to a wharehouse that has majority of stock to be dispatched then do one order cause , the system they using is not working for them , i dont advice anyone to buy with markro online cause imagine if i bought a high value product and this occurs, i declare this as a loss for me cause of the product i bought and not received, i will continue to preach thos gospel ,poor customer service I wouldn't advice anyone to buy online makro it's frustrating explaining yourself when u should recieve service , negligence I wish I walked in bought my stuff less stress , the online was supposed to be convincing efficient at the comfort of your home and thanks to hello Peter my voice was heard through their point of contact , cause markro I couldn't get them on call they whatsapp answer in two days email they don't respond, thanks HP