Poor customer service (closing account)

Item: Makro
Rating: 1
Author: Lwazi N

I have been forced to take the decision of paying up my Makro account and closing it because I have had with their poor service. Their app has been nonfunctional for a very long time, when you try to check your balance with USSD your card just gets blocked, they never respond to emails and when I tried to call them this morning the lady on the phone just transferred me without me even hearing about my reason for the call. I ended up having to hang up after 5 minutes without anyone answering the phone, sent a tweet to their Twitter account but still no response.

Helpful (0)

Replies (1)

Makro's replyOfficial

01 May 2020, 13:36

Good day Lwazi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply01 May 2020, 13:36

Official