Poor customer service by Makro

I tried to call Makro, Silver Lakes and Centurion on Monday 12 December 2022 between 09h00 and 10h00 to inquire about a product of around R15, 000.00. The only contact number of all the Makro stores I could find on internet is their central call centre, ***. After ringing 3 times and holding on for about 15 to 20 minutes each time, I eventually gave up, very frustrated. Eventually I was helped by a different store than Makro. If a central call center is Makro's way of saving on expenditure for staff and office space at each Makro store for taking customers' calls, or even more staff at the call center, they may have more money in the bank, but less customers because other customers might have had and will have the same disappointing and frustrated experience than I had. I will definitely not try to contact Makro again. Prof John Higgins, Pretoria East.