Poor customer service 🙁🙁🙁

I am sending again my complaint because no one is listening after many emails reminders watsup I'm still waiting on my refund since I placed online order online service is most pathetic keep on saying it's been paid in my account when that account closed in October my bank checked no payment has come in so I shared my new bank details on the 4th November still nothing and they keep on repeating saying we paid in the account where I purchased it's r599 I must get and this needs to be sorted if not I will go in store and speak to a manager about this I would have even asked for another product but they did their own thing and just refunded me without calling me to ask what I would like to do poor customer service 🙁🙁🙁