SC
Siyasanga C
1 reviews | Active since Jun 2019
19 Jun 2019, 14:29
Poor customer service . Basically these people careless about their customers.
Biught an LG microwave from Makro which did not last even a month. sent it to them requesting my money back, instead they required my unit and when I tested it still the proplem persisted and it came back with Dents now they are telling me that they cannot find any fault with the unit and are unable to credit me instead they will repair the dents etc, I am never buying from this **** of a shop again in my life the service is very poor basically you have to call them everyday have been dealing with them for 2 months now and still no way forward. Makro in Cape Gate and have been dealing with Althea.
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Makro's replyOfficial
19 Jun 2019, 16:20 Good day Siyasanga,
Thank you for your feedback.
We sincerely apologize that our Cape gate branch didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our Cape gate branch didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Makro's reply19 Jun 2019, 16:20
Official
Good day Siyasanga,
Thank you for your feedback.
We sincerely apologize that our Cape gate branch didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our Cape gate branch didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team