Poor Customer Service, bad communication and poor quality products

One of my orders was supposed to be collected last week Thursday due to it arriving damaged. The item was not collected and there was no communication from Makro that it would not be communicated. Furthermore my mother and I called Makro on Friday as well as yesterday in which the client service people stated that the matter was escalated and we would be provided feedback throughout the course of the day. Till now no feedback has been provided and even when I call again another consultant says the same thing that they will escalate it. This shows that either the issue has not been escalated and will not be dealt with in which it is better Makro says so. There is also no other contact details on the website which states where one can complain or escalate this matter themselves.

Furthermore there is another item I ordered. I received confirmation that it would be delivered in the 15th of March, I also called twice regarding the status of my order as it has remained at “order confirmed” meaning that Makro has not even taken the initiative of processing my order nor has Makro taken the initiative to communicate on whether my order will be delayed or not. The consultants who I spoke to also confirmed that it shows as order confirmed by they will escalate the matter and get back to me. Still no one has responded on my query. I later called Makro again only to be left on hold by the consultant for more than 20 minutes.