Poor customer service

An induction cooker was purchased on ***0 at the Riversands store as the item was not available at Woodmead. When the box was opened the item was found to be faulty and was returned to the Woodmead store 0n ***1.

A replacement was requested and I informed the staff that the item was only available at the Riversands store and requested that a replacement be brought to the Woodmead store for me to pick up

I was first informed that there would be a credit note issued. The item was on reduced price up to ***0. The Returns Manager informed me that I could order on line with the credit note but did not inform me that there would be a delivery charge until I queried it. She then informed me that, since I did not find it an inconvenience to go to Riversands before I could go back there. I informed her that it was an inconvenience and I wanted the item delivered to Woodmead as Makro had sold me a faulty item. Nini also informed me that it would take a month. I requested an escalation as I found the conversation unacceptable. Another lady appeared and informed me that the item would take up to 7 days. Another lady appeared and gave me the credit note (attached) and informed me that I must just bring back the credit note when the item arrives. The item was replaced on ***7