Poor customer service

I placed an order online for a treadmill with Makro SA which was confirmed on 13 January 2020 and supposed to be delivered within 7 to 10 working days. When this time frame lapsed I contacted Makro SA on numerous occasions to find out what the hold up was, to no avail. One month later on 14 February 2020 Makro SA simply emails me to inform me they no longer have stock anywhere across there stores in SA and the supplier conveniently no longer manufactures that specific treadmilll, my order will therefore be cancelled and I'll be refunded. How was my order approved in the first place if there was no stock??? Clearly someone didn't do their job correctly. Was my specific item not supposed to be reserved/ removed from storage/ marked as sold as I had already paid for it?

I am very disappointed in the service I received. Makro is supposed to pride themselves in customer satisfaction, the service I received was everything but. No one had the decency to even call and explain the situation or even apologise for there unprofessional lack of service.

UTTERLY DISAPPOINTED!!!