Poor customer service at Makro

So anoyed with customer service

This is now the second time I'm having this struggle with a warrant claim.

Logged online first time ref number C5RD 24 Feb got nowhere. Called 4 March to follow up but had to log another with ref number DMRS was supposed to get a tecnitian to come out with in 3 day's it's now day 4. Did call and follow up but they will escalated it by I'm told hopefully on the 10th of March so 6 day's. This is ridiculous the last time it took up to 3 weeks to get it sorted

The other problem is as well the peron assisting you when you call is either very slow or not educate to use the system. Spend over 30min to log it the first time super frustrating