1 reviews | Active since May 2015
Poor Customer Service and Unprofessional
On the 27th of February 2019, I bought a Huawei PT20 lite at Makro, Bloemfontein. I clearly instructed the salesman to have my debted order deducted at the 1st of every month. On the 25th of March the debt order went off, while I had no funds. I contacted Vodacom to no avail after they gave me a reference number they never got back to me. I contacted Makro on the 5th of April, in which the sale consultant took my details and promised to email me my statement. I again phoned for the statement, which was promised on the 5th of April and it is now the 8th of April 2019 and I have not received it. I phoned on the 8th of April 2019, he again promised to get back to me, but still to no availe. This is poor customer service and bad administration.
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received when visiting our Bloemfontein store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received when visiting our Bloemfontein store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team