1 reviews | Active since Jul 2019
Poor Customer service and Unfit Managers in the store
I went to Makro Alberton Liquor on Friday 05/11/2021 to get few stuff. while busy shopping i saw special on Jack Daniel, it was R219 and you get 1L coke with it. On the other side of the shelf, it was Jack Daniels in box with RYE 50ml and HONEY 50ml and underneath on the price tag, it still the R219 special. So i asked the guy who works there if this is the same special for R219 and He said, yes. if you buy this one with 2* 50ml you don't take coke. I took 2 boxes of the one with 2*50ml Honey and RYE. When they rang it at the till it showed R259, so i disputed the price until they called the Manger( They call her Sis Pat, short for Patricia ). She asked me if its ok that we go to the shelf so she can verify what i was talking about. We got there, I showed her and she said she is sorry for the mistake but the is nothing she can do. i ask if its possible that i could speak to someone higher than her and she said she is the highest. So i said to her, i feel that she is not treating this matter fair, maybe if I was of a different race than her, she was going to treat it differently. She raised her voice at me and said, she is no longer going to help me and left me like that, with my matter not resolved. I asked for her name and she refused to respond. i had to ask the cashier at the till for her name. I feel that, Makro doesn't train their managers of how to treat a paying customer. So going to buy at Alberton Makro, be sure that you are going to get poor customer service and it doesn't bother them. Whos fault is it that, they put the wrong pricing on the products on special. I have pictures for all this.
