Poor Customer Service and Service Delivery

Poor Customer Service and Service Delivery - ordered something on the 18th of March that i desperately needed , expected delivery date was the 24th of march , its now 26th March , last update on makro online was the 19th -order shipped . no updates whats so ever ,when u call their customer service number , u deal with *********** people , who cant help or just transfer you to from pillar to post