Poor customer service and poor delivery

Hi everyone, I’m reaching out for some advice. I placed my first order on the 27th order was supposed to be delivered on the 3th jan with MAKRO ONLINE bought a pool for the children for the remaining school holidays paid nearly R4000 and it’s been a nightmare. My order is delayed, and despite contacting customer service multiple times, I’ve received no proper updates. To make matters worse, when I expressed my frustration to a call agent today after being promised multiple time's that a manager will contact me back or thy will escalate the matter. Which was supposed to take 48hrs it's now been 6 day's since that escalation mind you, they actually laughed at me instead of offering any help or empathy.

Has anyone here experienced something similar with makro online or had any luck getting a resolution? I’m feeling stuck and unsure of how to proceed. Any tips or advice would be much appreciated! I've emailed them been to there branch and the awnser is the same thy will escalate the issue and get back to me

I#CustomerServiceFail #OrderDelay #UnprofessionalService

#Makroonline