RV
Riaan V
1 reviews | Active since May 2025
12 Jun 2025, 22:23
Poor customer service and bussiness ethics from MAKRO Massmart
Makro advertised a Hisense 8kg/5kg combo washer dryer washing machine in their latest catologue. After several attempts to purchase this product online i then contacted the customer call centre. The total duration of the call was 56 min. I was then told that i must phone the head office because they cant assist me, and then my call was dropped. The customer service experience was shocking and still i cant purchase this product because apparently Makro does not have stock, but still they advertise the product up till this minute...... This bussiness ethics from Makro was not expected......
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Replies (9)0
Replies (9)RV
Riaan V's updateReviewer Update
14 Jun 2025, 12:19Dear Makro
As per your review you referred to Hellopeter as your HP platform......
"We truly appreciate your decision to utilize our HP platform to voice your query regarding our products"
Just to clarify the following, My Review of Makro was not an query regarding your products, but rather to inform the general public of your POOR customer service and bussiness ethics. Once again you prove my point by not reading my review correctly...... And please im still waiting for proper feedback and not a generalized email.
As per your review you referred to Hellopeter as your HP platform......
"We truly appreciate your decision to utilize our HP platform to voice your query regarding our products"
Just to clarify the following, My Review of Makro was not an query regarding your products, but rather to inform the general public of your POOR customer service and bussiness ethics. Once again you prove my point by not reading my review correctly...... And please im still waiting for proper feedback and not a generalized email.
RV
Riaan V's update14 Jun 2025, 12:19
Reviewer Update
Dear Makro
As per your review you referred to Hellopeter as your HP platform......
"We truly appreciate your decision to utilize our HP platform to voice your query regarding our products"
Just to clarify the following, My Review of Makro was not an query regarding your products, but rather to inform the general public of your POOR customer service and bussiness ethics. Once again you prove my point by not reading my review correctly...... And please im still waiting for proper feedback and not a generalized email.
As per your review you referred to Hellopeter as your HP platform......
"We truly appreciate your decision to utilize our HP platform to voice your query regarding our products"
Just to clarify the following, My Review of Makro was not an query regarding your products, but rather to inform the general public of your POOR customer service and bussiness ethics. Once again you prove my point by not reading my review correctly...... And please im still waiting for proper feedback and not a generalized email.
RV
Riaan V's updateReviewer Update
16 Jun 2025, 23:06Dear Makro
I truly dont know wether you think that your customers is retarted:
1. You have send me an private responce stating that the spesific product is out of stock...
"We apologize that you could not purchase the product that you had wanted since it was out of stock"
2. That you will make that website shows realtime stock...
"We will work hard to ensure that the website shows a real time stock availability"
But all of the above is just lies. I went onto the browser now, the 16th of June at 22h45 and guess what..... The advert is still active and you are even offering free delivery....Wow.....Amazing!!
So my question to you is, How can a customer belief anything you are saying to them because you just **** to me....once again!! I took an screenshot as prove of the active adverti*****t.
I truly dont know wether you think that your customers is retarted:
1. You have send me an private responce stating that the spesific product is out of stock...
"We apologize that you could not purchase the product that you had wanted since it was out of stock"
2. That you will make that website shows realtime stock...
"We will work hard to ensure that the website shows a real time stock availability"
But all of the above is just lies. I went onto the browser now, the 16th of June at 22h45 and guess what..... The advert is still active and you are even offering free delivery....Wow.....Amazing!!
So my question to you is, How can a customer belief anything you are saying to them because you just **** to me....once again!! I took an screenshot as prove of the active adverti*****t.
RV
Riaan V's update16 Jun 2025, 23:06
Reviewer Update
Dear Makro
I truly dont know wether you think that your customers is retarted:
1. You have send me an private responce stating that the spesific product is out of stock...
"We apologize that you could not purchase the product that you had wanted since it was out of stock"
2. That you will make that website shows realtime stock...
"We will work hard to ensure that the website shows a real time stock availability"
But all of the above is just lies. I went onto the browser now, the 16th of June at 22h45 and guess what..... The advert is still active and you are even offering free delivery....Wow.....Amazing!!
So my question to you is, How can a customer belief anything you are saying to them because you just **** to me....once again!! I took an screenshot as prove of the active adverti*****t.
I truly dont know wether you think that your customers is retarted:
1. You have send me an private responce stating that the spesific product is out of stock...
"We apologize that you could not purchase the product that you had wanted since it was out of stock"
2. That you will make that website shows realtime stock...
"We will work hard to ensure that the website shows a real time stock availability"
But all of the above is just lies. I went onto the browser now, the 16th of June at 22h45 and guess what..... The advert is still active and you are even offering free delivery....Wow.....Amazing!!
So my question to you is, How can a customer belief anything you are saying to them because you just **** to me....once again!! I took an screenshot as prove of the active adverti*****t.
RV
Riaan V's updateReviewer Update
17 Jun 2025, 12:08Dear Makro
No confusion on my side, the confusion is with you. You are still advertising the item. Please make arrangements with Makro Cape Gate so that i can pick up the said item from them.
No confusion on my side, the confusion is with you. You are still advertising the item. Please make arrangements with Makro Cape Gate so that i can pick up the said item from them.
RV
Riaan V's update17 Jun 2025, 12:08
Reviewer Update
Dear Makro
No confusion on my side, the confusion is with you. You are still advertising the item. Please make arrangements with Makro Cape Gate so that i can pick up the said item from them.
No confusion on my side, the confusion is with you. You are still advertising the item. Please make arrangements with Makro Cape Gate so that i can pick up the said item from them.
RV
Riaan V's updateReviewer Update
18 Jun 2025, 12:30Good day Makro
A compliment to you today for....Playing cat and mouse games with your customers. As per your private email yesterday to me, you advised me that Makro Cape Gate will phone me, which they did, but they had no idea why they had to phone me nor which washer/dryer combo was in question. After i explained the situation to them, he said that he will discuss the matter with his manager and that he will phone me back.
Guess what comes next............Wrong!!
Absolutely nothing!! Im still waiting for his phone call.....
A compliment to you today for....Playing cat and mouse games with your customers. As per your private email yesterday to me, you advised me that Makro Cape Gate will phone me, which they did, but they had no idea why they had to phone me nor which washer/dryer combo was in question. After i explained the situation to them, he said that he will discuss the matter with his manager and that he will phone me back.
Guess what comes next............Wrong!!
Absolutely nothing!! Im still waiting for his phone call.....
RV
Riaan V's update18 Jun 2025, 12:30
Reviewer Update
Good day Makro
A compliment to you today for....Playing cat and mouse games with your customers. As per your private email yesterday to me, you advised me that Makro Cape Gate will phone me, which they did, but they had no idea why they had to phone me nor which washer/dryer combo was in question. After i explained the situation to them, he said that he will discuss the matter with his manager and that he will phone me back.
Guess what comes next............Wrong!!
Absolutely nothing!! Im still waiting for his phone call.....
A compliment to you today for....Playing cat and mouse games with your customers. As per your private email yesterday to me, you advised me that Makro Cape Gate will phone me, which they did, but they had no idea why they had to phone me nor which washer/dryer combo was in question. After i explained the situation to them, he said that he will discuss the matter with his manager and that he will phone me back.
Guess what comes next............Wrong!!
Absolutely nothing!! Im still waiting for his phone call.....
RV
Riaan V's updateReviewer Update
19 Jun 2025, 17:20Good day Makro
Please note that there is stock available of the said product and can be delivered by the 25th of January to my property according to Makro online. You are welcome to check my cart. But here is the thing, now you are advertising the same product for R 17 899.00 ( R 19 999.00 -10%). This is customer exploitation at its best!! Please advise the way forward with this purchase, because im not going to leave it here. The ball is in your court.
Please note that there is stock available of the said product and can be delivered by the 25th of January to my property according to Makro online. You are welcome to check my cart. But here is the thing, now you are advertising the same product for R 17 899.00 ( R 19 999.00 -10%). This is customer exploitation at its best!! Please advise the way forward with this purchase, because im not going to leave it here. The ball is in your court.
RV
Riaan V's update19 Jun 2025, 17:20
Reviewer Update
Good day Makro
Please note that there is stock available of the said product and can be delivered by the 25th of January to my property according to Makro online. You are welcome to check my cart. But here is the thing, now you are advertising the same product for R 17 899.00 ( R 19 999.00 -10%). This is customer exploitation at its best!! Please advise the way forward with this purchase, because im not going to leave it here. The ball is in your court.
Please note that there is stock available of the said product and can be delivered by the 25th of January to my property according to Makro online. You are welcome to check my cart. But here is the thing, now you are advertising the same product for R 17 899.00 ( R 19 999.00 -10%). This is customer exploitation at its best!! Please advise the way forward with this purchase, because im not going to leave it here. The ball is in your court.
RV
Riaan V's updateReviewer Update
20 Jun 2025, 09:46Makro
Please read my email. It is Makro -Online who advertise this product.
Please read my email. It is Makro -Online who advertise this product.
RV
Riaan V's update20 Jun 2025, 09:46
Reviewer Update
Makro
Please read my email. It is Makro -Online who advertise this product.
Please read my email. It is Makro -Online who advertise this product.
RV
Riaan V's updateReviewer Update
20 Jun 2025, 10:10Makro is EXPLOITING their Customers
Customers must be aware of Makro who is exploiting customers. Firstly Makro will advertise a product on promotion like the Hisense 8/5kg combo washing machine for R 6 999.00. Then suddenly there is no stock available. Two days later Makro is advertising the same product on promotion for R 17 899.00 ( R 19 990.00 -10% discount). An total rand difference of R 10 900.00 more expensive. Now suddenly Customer Service is telling me i must go to my nearest Makro for assistance, see direct message:
"You'll need to contact the store or visit your nearest Makro for assistance"
POOR customer service and BAD bussiness ethics Seems to be the order of the day for MAKRO Massmart. Shame on you!!
Customers must be aware of Makro who is exploiting customers. Firstly Makro will advertise a product on promotion like the Hisense 8/5kg combo washing machine for R 6 999.00. Then suddenly there is no stock available. Two days later Makro is advertising the same product on promotion for R 17 899.00 ( R 19 990.00 -10% discount). An total rand difference of R 10 900.00 more expensive. Now suddenly Customer Service is telling me i must go to my nearest Makro for assistance, see direct message:
"You'll need to contact the store or visit your nearest Makro for assistance"
POOR customer service and BAD bussiness ethics Seems to be the order of the day for MAKRO Massmart. Shame on you!!
RV
Riaan V's update20 Jun 2025, 10:10
Reviewer Update
Makro is EXPLOITING their Customers
Customers must be aware of Makro who is exploiting customers. Firstly Makro will advertise a product on promotion like the Hisense 8/5kg combo washing machine for R 6 999.00. Then suddenly there is no stock available. Two days later Makro is advertising the same product on promotion for R 17 899.00 ( R 19 990.00 -10% discount). An total rand difference of R 10 900.00 more expensive. Now suddenly Customer Service is telling me i must go to my nearest Makro for assistance, see direct message:
"You'll need to contact the store or visit your nearest Makro for assistance"
POOR customer service and BAD bussiness ethics Seems to be the order of the day for MAKRO Massmart. Shame on you!!
Customers must be aware of Makro who is exploiting customers. Firstly Makro will advertise a product on promotion like the Hisense 8/5kg combo washing machine for R 6 999.00. Then suddenly there is no stock available. Two days later Makro is advertising the same product on promotion for R 17 899.00 ( R 19 990.00 -10% discount). An total rand difference of R 10 900.00 more expensive. Now suddenly Customer Service is telling me i must go to my nearest Makro for assistance, see direct message:
"You'll need to contact the store or visit your nearest Makro for assistance"
POOR customer service and BAD bussiness ethics Seems to be the order of the day for MAKRO Massmart. Shame on you!!
RV
Riaan V's updateReviewer Update
20 Jun 2025, 12:58Yes,it is online only.
RV
Riaan V's update20 Jun 2025, 12:58
Reviewer Update
Yes,it is online only.
RV
Riaan V's updateReviewer Update
20 Jun 2025, 16:20Hi Makro
Yes i would gladly do that, but at the advertised price of R 6999.00.
Yes i would gladly do that, but at the advertised price of R 6999.00.
RV
Riaan V's update20 Jun 2025, 16:20
Reviewer Update
Hi Makro
Yes i would gladly do that, but at the advertised price of R 6999.00.
Yes i would gladly do that, but at the advertised price of R 6999.00.