Poor customer service after being supp**** with damaged products

Sad to say one would not expect this service from such a big company. Bought a Fridge and washing machine, had it delivered, when unboxed the fridge had two small dents on the door, and whole water dispenser came loose on the first press. Logged it via E-mail and phone as per the websites instruction. Phoned the next day for a status update and was told to log it also via the app and submit pictures, did this also. Have been phoning every day and would be on the phone for 10 to 20 minutes all to no success. Surely a brand new product bought and delivered damaged/defective should not need to result in the customer going through such a hassle to get it exchanged or refunded...