Poor customer service
I have shared this story before where I ordered an item online for R599, but it arrived in a sealed box clearly marked down to R399, an oversight which is hardly excusable. Nevertheless I was offered a voucher to the value of the differential in price and here comes the snag. To date I have not received the voucher but Makro has the audacity to ask me to complete a survey on the level of service that I have experienced. Needless to say, they were lucky to get a zero rating. Enough said about their service and/or promises for that matter.
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Replies (1)'s updateReviewer Update
23 Nov 2023, 08:27No reimbur*****t was offered except for a voucher to the value of the difference in price which I have yet to receive. I was asked on Monday 13/11 for a delivery address to deliver the voucher which I promptly responded to and since then it has gone absolutely quiet with no further communication from Makro.
's update23 Nov 2023, 08:27
Reviewer Update
No reimbur*****t was offered except for a voucher to the value of the difference in price which I have yet to receive. I was asked on Monday 13/11 for a delivery address to deliver the voucher which I promptly responded to and since then it has gone absolutely quiet with no further communication from Makro.