Poor customer service

I am extremely disappointed with the pathetic service received from Makro Crown Mines. I purchased a PlayStation 5 online, and after just three days the controller stopped working. I went to the Makro Crown Mines branch on Sunday 6th December 2025, waited for over an hour, only to be told that they would have to send the controller in for a swap instead of simply replacing it in-store. The branch manager, Bazil, was rude and of no help at all. The customer service was shocking. Instead of assisting properly, he offered me a refund — fully knowing that I would lose out because the console was bought during the Black Friday period and prices had since returned to normal. They then promised that the controller would be swapped out and delivered within two days by Wednesday 10th December. Today, when I called to check if they would honour that promise, I was told that delivery would actually take five days. This is absolutely pathetic service from start to finish.