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sithembele N
1 reviews | Active since Jul 2018
29 Jul 2021, 13:42
Poor customer service
On the 26th i place my online order from Makro Cornubia, i haven't received my Order only to find out that my order was sent to makro Germiston withi telling me. This morning i tried to speak to their useless agents they told. Me. That they were going to transfer money to makro cornubia so that I can come collect my order. Did they transfer the Money NO, did they call me to inform me what's happening NO. i hate makro with all my heart and I'd never recommend it to anyone ❗
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
29 Jul 2021, 17:10Good day Sithembele,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Makro's reply29 Jul 2021, 17:10
Official
Good day Sithembele,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
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sithembele N's updateReviewer Update
29 Jul 2021, 18:12I spoke to Sandile from Makroin Cornubia after being in hold for 10 minutes he said my order will be delivered today. Was it delivered NO. then i contacted Makro in Germiston they told me that it will be delivered next week. People shouldn't buy from your that Online S. Because you don't care about people. It's lies only. I am very dissatisfied.
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sithembele N's update29 Jul 2021, 18:12
Reviewer Update
I spoke to Sandile from Makroin Cornubia after being in hold for 10 minutes he said my order will be delivered today. Was it delivered NO. then i contacted Makro in Germiston they told me that it will be delivered next week. People shouldn't buy from your that Online S. Because you don't care about people. It's lies only. I am very dissatisfied.