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Sibongile P
1 reviews | Active since Jul 2012
04 Apr 2023, 08:09
Poor customer service
I placed an order on the 28 March - up to date i have not received my order. Sent emails to enquire about my order and nobody cares to respond. My previous order was missing an item and i waited 2weeks and finally went to Woodmead branch yo enquire. When got to the store (online pickup) - nobody seem to know what's happening with my order they were going around in circles, i waited an hour.
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Sibongile P's updateReviewer Update
04 Apr 2023, 18:01 Up to date, order still not delivered. I got a call from a guy, he said his name is Cornelius and he is the manager of online department. He assured me that my order will be delivered today, that was the reason for his call. I asked him to escalate my matter because I am not happy with the service level at Makro and he said his senior manager will contact me. I am tired of all the excuses and lies from Makro staff. As a paying customer, I’m not happy and want this matter to be escalated.
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Sibongile P's update04 Apr 2023, 18:01
Reviewer Update
Up to date, order still not delivered. I got a call from a guy, he said his name is Cornelius and he is the manager of online department. He assured me that my order will be delivered today, that was the reason for his call. I asked him to escalate my matter because I am not happy with the service level at Makro and he said his senior manager will contact me. I am tired of all the excuses and lies from Makro staff. As a paying customer, I’m not happy and want this matter to be escalated.