POOR CUSTOMER SERVICE

On the 13th December 2020 I went to Makro stores at Carnival Mall . I had gone there to fetch my speaker ( my shox GHETTO box speaker ) .I was helped by some guy whom they said is the manager on the REPAIRS side ( the manager at REPAIRS).And he wasn't really nice when he was talking to me . They told me the speaker wasn't fixed and it was still with them at Makro not at REPAIRS where if was suppose to be .They had told me to pay a R350 and I told them that I cannot give them R350 that'll be like I had bought the speaker for R1050 because I had bought it for R700 . The 1st time around it went to repairs was because of the charging point and it still was under 1 year warranty , and when I took it in was the same thing it went in for . I asked them to give me back my money because of poor service and because they said they can't take it back and I wont get a refund . So I had to take it back because clearly they not going to refund me. But their service was poor , for a company as big as Makro I didn't understand .