Poor customer service

I purchased items online from Makro (order number MAK***) and they were delivered on the 19th of October. An hour after delivery, I realized that the products delivered were incomplete. Six sanex roll-ons were missing. I contacted the call Centre immediately and I was told that the matter will be resolved within 24 to 48 working hours. Almost 5 days later, the matter has not been resolved. I contacted the call center again today doing a follow up and I was told that they are still waiting for feedback from Makro Wonderboom. This is unacceptable